Getting Involved

At Cairn we are committed to providing our tenants with plenty of opportunities to get involved and help to shape, influence and improve the services we deliver.

Your knowledge and understanding of the issues affecting you, your families and neighbours, could be invaluable in making sure we focus our attention and efforts on the things that matter most to you.

You can get involved as little or as much as you like, and so we have different levels of involvement, to suit your needs and the amount of time you may have available.

Benefits Of Getting Involved
We offer support and training when you volunteer with us. Plus there are lots of benefits to getting involved:

  • Know you’re making a difference
  • Gain new skills and knowledge to help with employment
  • Meet new people
  • Learn new things
  • Improve your confidence, skills and knowledge

Ways To Get Involved
Board Member
As a member of Cairn you can attend our Annual General Meeting where you have the opportunity to stand as a Board Member. Our volunteer Board Members meet every second month to govern and take strategic decisions about the organisation.

Customer Panel
Being a member of this team involves scrutinising and examining Cairn’s services to ensure all tenants are getting the best service. They also play an important role by contributing towards major decisions.

Customer Focus Groups
This group meets quarterly and gives us feedback on customer service and local operational issues.

Mystery Shopping
After contacting us or using one of our services you report your findings back to us by filling out a short form. The key to it all is that your identity is kept secret from staff.

Communications Group
This group ensures that our major letters, leaflets and newsletters are written in plain English, well designed, easy to read and informative. Involvement is by email.

Register Of Interested Tenants
If your name is on the register, we may contact you occasionally to consult on policies or invite you to events.

Registered Tenant Organisations (RTOs)
You could become involved with an existing tenants group. If there isn’t a group nearby, you could consider setting one up.

Satisfaction Surveys
We carry out an annual satisfaction survey and smaller surveys throughout the year on our different services. The results of these help us decide where we need to improve.

Consulting You
We will consult with you on things that may affect your tenancy. This can include:

  • Any of our services if the changes are likely to affect you
  • Your rent, service and heating charges
  • Changes to policy which are likely to affect you

How We Will Keep You Informed
We provide regular information about the services we provide, our performance, events, updates on our activities and details on how you can participate. You can access our information through:

  • Newsletters
  • Annual reports
  • Information leaflets
  • Websites
  • Social media pages (Facebook and Twitter)

For more information, please get in touch with our Communications & Engagement team.